We have customers calling in and wanting to learn more about Unified Communications solutions and what it can do for their business. We thought that since they are asking we would share a basic overview on the topic:
Unified Communications: Presence-enabled communications that integrates telephone, desktop and business applications to deliver a unified user experience and to streamline desktop and business processes.
Benefits of UC
- Enhanced workforce productivity through accelerated communications
- Enhanced workflow productivity
- Enhanced customer service through improved responsiveness
- Improved collaboration
Reasons to Deploy
- Increase collaboration and productivity among employees, customers, suppliers
- Improve customer service
- Increase employee mobility
- Consistent user experience across locations/devices
- Reduce costs (ROI)
- Reduce business travel and improved environmentalism