In the “Ideal” World . . . our customers should have the peace of mind to know that their On-Site Maintenance and Warranty Provider is there to support their business.
For over a decade, Ideal System Solutions, Inc. (Ideal) has been a full-service technology maintenance and warranty provider, delivering every facet of break/fix service required to maintain an information technology environment. That’s why we provide full service, on-site maintenance services at the customer’s location. We are proud to say that our customers depend on us to keep their equipment operating at maximum availability – allowing them to concentrate on serving their own customers.
Our On-site Maintenance and Warranty Services offers two types of technology support service: Monthly Maintenance and Time and Materials (T&M). Within these two types of service, we offer a number of options to meet a wide range of customers needs. Additionally, our service technicians have access to and have the ability to utilize a combination of on-site and remote support technologies to service our customers to ensure continuous information availability at all times.
At Ideal we believe that it is our goal to provide seamless on-site maintenance and warranty support. That means – repairs are performed quickly and on the first touch – installations, moves, adds and charges are completed in a timely and professional manner – all maintenance and management of the equipment base is accomplished thoroughly and accurately – and each user every day of the year is able to focus on their work – then, and only then, do we consider our customer’s mission to have been served and our exacting technology maintenance standards met.
To learn more about our Maintenance & Warranty Services contact us at 888-696-1044.